We’re hiring: Cafe Manager - Ellesmere Port

Cafe Manager - Ground Up at Theatre Porto

About The Ground Up Project

At the Ground Up Project, our work is driven by a mission to empower neurodivergent people through inclusive employment, meaningful professional development, and community-led innovation. We believe neurodivergent talent is a vital catalyst for creativity, opportunity, and positive change, and we actively foster a culture where difference is valued, growth is supported, and strong communities are built from the ground up.

Job Summary

We are seeking a dedicated and dynamic Café Manager to oversee the daily operations of our small café. The ideal candidate will be passionate about customer service, have experience in the food and beverage industry, experience of food and menu preparation and be committed to furthering the mission of our charity.

REPORTS TO: Hospitality Manager

SALARY: £28,300.99 - £32,808.61

HOURS:37.5 hours per week

DBS: Enhanced check required

Key Responsibilities

• Operations Management:

  • Oversee the day-to-day operations of the café, ensuring a smooth and efficient service

  • Order supplies, and maintain stock levels

  • Production of food and beverages

  • Ensure compliance with health, safety, and hygiene standards.

• Staff Supervision:

  • Train, and supervise café staff and volunteers

  • Create staff schedules, ensuring adequate coverage during operating hours

  • Foster a positive and collaborative work environment.

• Customer Service:

  • Provide excellent customer service, addressing any issues or complaints promptly and professionally.

  • Develop and maintain relationships with regular customers and the local community.

• Financial Management:

  • Keep a record of all expenses and sales and follow company menu specifications to ensure profitability

  • Handle cash, process transactions, and reconcile daily sales

  • Assist in fundraising activities related to the café

• Qualifications and experience:

  • Proven experience in café or restaurant management

  • Catering qualification at level 3 or above

  • Strong leadership and team management skills

  • Excellent customer service and communication skills

  • Ability to manage budgets
    

The Ground Up Project is an equal-opportunity employer. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

How to Apply

Please send your CV and a cover letter outlining why you’re excited about this role and how your experience aligns with our mission to Joanne.palmerino@pettypool.org.uk.