We’re hiring: Operations Manager
About Us
The Ground Up Project is a Community Interest Company with a bold vision: to build vibrant and inclusive cafés that empower young people with learning disabilities and neurodivergence through meaningful employment, skill development, and community connection.
Our outlets are more than just places to grab a great coffee, they are hubs of inclusion, awareness, and empowerment. Spaces where neurodivergent individuals can thrive, showcase their unique talents, and inspire others by example.
As we prepare to open more doors, we’re looking for an experienced, driven, and collaborative Operations Manager to join us on this exciting journey. This role is less about day-to-day café operations and more about strategic growth, partnerships, and sustainability, helping bring our mission to life.
The Role
As Operations Manager, you will play a pivotal role in shaping the future of The Ground Up Project. You will provide strategic oversight, build strong networks of support, and ensure that our cafés and oulets not only run smoothly but also grow sustainably through external partnerships and funding.
You’ll combine leadership with innovation, developing partnerships, securing grant funding, and creating engaging campaigns and events that extend our reach and amplify our mission.
Key Responsibilities
Strategic Leadership: Guide the organisation’s long-term growth and development, ensuring our mission of inclusion and empowerment remains central.
Funding & Partnerships: Lead on securing grant funding, cultivating corporate partnerships, and developing sponsorship opportunities that strengthen our financial sustainability.
Mobilising New Business & Innovation: Identify and develop new business opportunities – including the organisation’s mobile offer – to diversify income, strengthen long-term sustainability, and extend our reach. Lead business planning and service design that ensure initiatives are both mission-aligned and financially viable.
Campaigns & Events: Design and deliver innovative campaigns, events, and initiatives that raise awareness, generate income, and build community support.
Team Leadership: Recruit, mentor, and support a diverse workforce, including young neurodivergent employees, fostering confidence and career progression.
Inclusive Training & Development: Oversee the creation of accessible training pathways tailored to the strengths and needs of neurodivergent individuals (Supported Interns).
Community Engagement: Actively develop and nurture relationships with local organisations, schools, families, and businesses to expand our impact. Including consideration for the marketing approach, both digital and physical e.g. signage.
Monitoring & Reporting: Track organisational impact, produce reports for funders and stakeholders, and ensure accountability through clear data and stories of change.
Governance & Compliance: Ensure adherence to all relevant health & safety, safeguarding, and employment regulations and reporting to the Board on a regular basis on performance and progress.
About You
We’re looking for someone who is both strategic and hands-on – a leader who can think big, build partnerships, and deliver tangible outcomes while keeping people and inclusion at the heart of everything.
Essential:
Proven experience in operations or strategic management within a social enterprise, charity, or values-driven organisation.
Strong track record in securing grant funding, corporate sponsorship, or partnerships.
Demonstrated ability to lead and motivate inclusive teams with a people-first approach.
Strategic thinker with excellent organisational and problem-solving skills.
Passionate about equity, inclusion, and empowering neurodivergent and disabled individuals.
Excellent communication, networking, and relationship-building skills.
Confidence in leading campaigns and representing an organisation externally.
Desirable:
Experience working in hospitality, education, or youth/social services.
Knowledge of neurodiversity, inclusive employment, and disability rights.
Lived experience of neurodivergence or disability is highly valued and welcomed.
Why Join Us?
Be at the forefront of a transformative, values-driven initiative.
Lead on shaping a replicable model of inclusion that can inspire change across the UK.
Play a central role in developing partnerships, securing investment, and building long-term sustainability.
Work in a collaborative, warm, and innovative environment.
See real, tangible impact in the lives of young people every day.
Join a mission with heart, purpose, and ambition to grow.
Location: Cheshire
Contract Type: 6 months Fixed Term Contract – 35 hours per week
Salary: £33,277.26 - £36,785.65 Per annum
Start Date: TBC
How to Apply
Please send your CV and a cover letter outlining why you’re excited about this role and how your experience aligns with our mission to Joanne.palmerino@pettypool.org.uk.
Closing date - 15th October 2025 at 4 pm.